Our $1,000 Guarantee
Starting 08/05/2022, if you’re not totally enthusiastic about your purchase within 180 days, we will pay you your order value or $1,000 - whichever is lesser.
No questions asked.
The reason why we are doing this is because we understand that it is very difficult to make a buying decision on a product that you have never seen or felt in person. And it's not a simple purchase that you can just simply return or forget about.
We want to give you the peace of mind that whatever fire pits, or grills, you end up selecting, we got your back.
To earn your trust first, we trust you will be honest with this policy.
How do you request for your money back?
Just give us a call at 1-888-273-1113 and tell us your name and order number.
At the moment, the $1,000 will be issued to you as a Fire Pit Oasis gift card for you to shop on any products on our site.
In the future, there will be more gift card options to select from (i.e. Wayfair, Home Depot, Amazon, Walmart, Target, etc.) once we have established corporate partnerships.